The result of the 2024 pay ballot is as follows:

For: 63%
Against: 37%

We have communicated this to the company.

Thank you to everyone who voted and the local workplace reps for the hard work they put in running the ballot.

Unite in AXA members are receiving emails and/or SMS messages with a link to vote in the 2024 pay ballot. If you have not received a link by the end of today please contact member.services@unitemailings.org

The details of the offer can be found in the Joint Statement (see post below or on One), the company offering a pay pot of 5% for the Bargaining Unit which we negotiate for (Associate, Senior Associate and Professional). This pot is higher than the current inflation figures (CPI 4% RPI 4.9%) and given the difficult trading year in 2023 the company experienced and the size of other offers across the industry we are recommending members accept the offer.

Additionally the company is introducing AXA Cares from 1st April, a global initiative which sees a minimum standard on a number of family friendly policies across the organisation worldwide. This is something that we have been pushing for through the AXA European Works Council and will see some improvement in UK terms such as a doubling of parental leave and the need for paid dependent leave no longer to restricted to emergencies only.

Joint Statement 2024

• This statement applies to all AXA UK employees other than those in AXA Health
• The 2024 pay budget has been negotiated by AXA and Unite
• A 5% pay review budget has been offered for the Unite bargaining group (Associates, Senior Associates and Professionals). Pay awards for each of these grades will be distributed via a fixed matrix which accounts for an individual’s 2023 performance and current position in the pay range
• A 4% pay review budget will be provided to Senior Professionals, Leaders and Senior Leaders. Individual pay awards for employees in these grades will be made by manager discretion 
• Unite members will go to ballot (i.e. vote on the offer) between 14 – 19 February
• All pay increases will be effective 1 April 2024

Each year the pay budget (the amount of spend allocated to pay increases) and how it is distributed out to people is reviewed. These elements are negotiated between AXA and Unite for all AXA UK employees in Associate to Professional grades, except for those in AXA Health.

AXA Health has also released their own pay statement today. 

Overall budgets

Negotiations have now concluded with an offer of a 5.0% overall pay budget increase for all colleagues across the Associate to Professional grades. 

Similarly, a budget increase of 4.0% will apply to the Senior Professional to Senior Leader grades, as agreed during a consultation which also included Vox and AXA’s Manager Representatives. 

How AXA distributes pay awards – matrix vs. discretionary approaches

AXA distributes pay awards based on either a matrix or discretionary approach according to employee grade. Both approaches are described in more detail below, but this table shows which approach, and proposed pay budget value, applies to each employee grade in 2024:

Similarly to last year, Professional grades are being included in the matrix pay distribution approach for 2024 awards. The same will also apply for 2025.

2024 Matrix pay distribution approach (Associate, Senior Associate & Professional)

The total 2024 pay budget increase (the amount available to spend) for this group is 5%, however the actual pay award for each individual will be influenced by their performance rating and the position of their salary in the pay range. Following the matrix below, this means that larger awards will be provided to those with a higher performance rating and those positioned at the lower end of the pay range.

Further information about how pay is distributed using the matrix (including how to calculate your position in range) can be found on the 2024 Pay Review page on ONE.

Why is AXA proposing to include the Professional grade in the matrix approach in 2024? 

A review took place in 2023 which indicated that most colleagues preferred the simplicity and certainty of the matrix. 

As such, we have agreed to continue with this practice for a two-year period, 2024 and 2025 pay review, after which we will review our approach again. 

2024 Discretionary pay approach – Senior Professional, Leader & Senior Leader

Managers who are responsible for making pay decisions during the pay review process (also known as Pool Heads) will use their discretion to provide pay awards for employees in Senior Professional to Senior Leader grades, keeping within the 4% budget.

Pool Heads consider a range of factors when making a decision on an individual’s pay including their performance, position in the salary range, the external market and comparison to peers. Outcomes are reviewed centrally to ensure fairness. The process for these checks and the guidance provided to Pool Heads ahead of pay review are reconsidered each year to ensure that they continue to be fit for purpose and lead to appropriate pay outcomes.

Adjustments to pay ranges

Minimum salaries in the UK pay ranges will be uplifted above the new Real Living Wage for National and London effective from 1 April 2024.

Pay ranges have been assessed again to determine whether further adjustments are required, keeping the external market in mind. The revised 2024 pay ranges will be available in the Manager area on ONE towards the end of February and will be effective 1 April 2024. 

Competency Frameworks

No changes will be made to Competency Framework pay rates at this point (except for Real Living Wage uplifts). 

All colleagues who are aligned to competency frameworks will remain in scope for the pay matrix (where applicable).

Next steps

Unite members will go to ballot on this offer between 9am Wednesday 14 February to noon Tuesday 20 February. The final pay budget won’t be confirmed until the results of the ballot are known. Unite is a democratic organisation and it is members in AXA who have the final say; if you are a member you are encouraged to vote.

Individual pay outcomes will be formally communicated to employees in March and any pay increases will take effect from 1 April 2024.

There is more information on the pay review process on the My Pay page on ONE. Please speak to your line manager or Unite representative if you have any further questions. 

Tara Foley Chief Executive Officer AXA UK & Ireland Dominic Hook National Officer Unite the Union

Following submitting the results of the Professional Grade pay distribution survey to the company and engaging in discussions with them, AXA UK have agreed that the pay awards for Professional grade employees will be calculated in 2024 using the pay matrix, rather than manager discretion.

Thanks to everyone who completed the survey and provided feedback, and to the reps who worked hard at persuading the company to change the distribution back to the approach favoured by employees.

Unite in AXA have issued a newsletter as we start the 2024 pay round consulting with our members. Please leave your feedback below or talk to your local union rep.

Unite in AXA have issued a newsletter on the findings of our Customer Abuse survey and what action is being taken next to address the issues identified. Please leave your feedback below or talk to your local union rep.

All staff have the right not to be subject to any aggressive behaviour or abuse from customers. Unite in AXA have been approached by a number of members about abuse they have suffered so to understand the level of abuse, how widespread it is and whether it is centred in certain parts of the business we are surveying staff after which we will discuss the results with the company and look to resolve any issues identified.

The survey can be accessed here.

The result of the 2023 pay ballot is as follows:

For: 71%
Against: 29%

We have communicated this to the company.

Thank you to everyone who voted and the local workplace reps for the hard work they put in running the ballot.

Unite in AXA have issued a newsletter on AXA UK‘s 2023 pay offer and our ballot of members which is now open. Please leave your feedback below or talk to your local union rep.

• This statement applies to all AXA UK employees other than those in AXA Health
• The 2023 pay budget has been negotiated by AXA and Unite
• A 7% pay review budget has been offered for the Unite bargaining group (Associates, Senior Associates and Professionals). Pay awards for each of these grades will be distributed via a fixed matrix which accounts for an individual’s 2022 performance and current position in the pay range
• A 7% pay review budget will also be provided to Senior Professionals, Leaders and Senior Leaders, following consultation with AXA’s Manager representatives. Individual pay awards for employees in these grades will be made by manager discretion 
• The Hybrid Working Allowance will be extended on an on-going basis
• Unite members will go to ballot (i.e. vote on the offer) between 16th and 22nd February
• All pay increases will be effective 1 April 2023

Each year the pay budget (the amount of spend allocated to pay increases) and how it is distributed out to our people is reviewed. These elements are negotiated between AXA and Unite for all AXA UK employees in Associate to Professional grades, except for those in AXA Health.

AXA Health has also released their own pay statement today. 

Overall budgets

This year’s negotiations between AXA and Unite have taken place during a very challenging economic backdrop, with high inflation and a cost-of-living pressures putting pressure on both our people and our business.  Despite this difficult backdrop, negotiations have progressed in good spirits with both sides trying to find a fair outcome. 

Negotiations have now concluded with an offer of a 7% overall pay budget increase for all colleagues across the Associate to Professional grades. 

Similarly, a budget increase of 7% will also apply to the Senior Professional to Senior Leader grades, as agreed during consultation with AXA’s Manager Representatives. 

How AXA distributes pay awards – matrix vs. discretionary approaches

AXA distributes pay awards based on either a matrix or discretionary approach according to employee grade. Both approaches are described in more detail below, but this table shows which approach, and proposed pay budget value, applies to each employee grade in 2023:

Unlike recent years, Professional grades are being included in the matrix pay distribution approach for 2023 awards. 

2023 Matrix pay distribution approach (Associate, Senior Associate & Professional)

The total 2023 pay budget increase (the amount available to spend) for this group is 7%, however the actual pay award for each individual will be influenced by their performance rating and the position of their salary in the pay range. Following the matrix below, this means that larger awards will be provided to those with a higher performance rating and those positioned at the lower end of the pay range.

Further information about how pay is distributed using the matrix (including how to calculate your position in range) can be found on the My Pay page on ONE.

Why is AXA proposing to include the Professional grade in the matrix approach in 2023? 

In recent years, Professional grades have typically been included in the discretionary approach of distributing pay. However, we are changing this approach for 2023.

Feedback received from our Professional-graded colleagues is that they would prefer to have the greater certainty of pay award outcomes that a matrix pay approach provides. 

At this point, this change is effective for the 2023 pay awards only but we have agreed with Unite that we will conduct a review later in the year to review the matrix approach and the grades that it is applied to. The outcome of that review will take effect for the 2024 pay awards. 

2023 Discretionary pay approach – Senior Professional, Leader & Senior Leader

Managers who are responsible for making pay decisions during the pay review process (also known as Pool Heads) will use their discretion to provide pay awards for employees in Senior Professional to Senior Leader grades, keeping within the overall 7% budget.

Pool Heads consider a range of factors when making a decision on an individual’s pay including their performance, position in the salary range, the external market and comparison to peers. Outcomes are reviewed centrally to ensure fairness. The process for these checks and the guidance provided to Pool Heads ahead of pay review are reconsidered each year to ensure that they continue to be fit for purpose and lead to appropriate pay outcomes.

Hybrid Working Allowance

The Hybrid Working Allowance of £6 per week is to continue on an on-going basis (subject to HMRC continuing or modifying the arrangement). The payments will be available to all employees at all levels up to Senior Leader (apart from those who are 100% office-based) and are not subject to tax or National Insurance Contributions. 

Adjustments to pay ranges

Minimum salaries in the UK pay ranges were uplifted above the new Real Living Wage for National and London in October 2022.

Pay ranges have been assessed again to determine whether further adjustments are required, keeping the external market in mind. The revised 2023 pay ranges will be available in the Manager area on ONE towards the end of February and will be effective 1 April 2023. 

Competency Frameworks

Spot rates in the Insurance Competency Frameworks were reviewed in October 2022, with uplifts being applied where spot rates remained lower than the new AXA UK minimum salary.  

All current frameworks are now being reviewed against the market and any further adjustments to spot rates will be applied with effect on 1 April 2023.

Next steps

Unite members will go to ballot on this offer between the 16th and 22nd February. The final pay budget won’t be confirmed until the results of the ballot are known.

Individual pay outcomes will be formally communicated to employees in March and any pay increases will take effect from 1 April 2023.

There is more information on the pay review process on the My Pay page on ONE. Please speak to your line manager or Unite representative if you have any further questions. 

Claudio Gienal                                    Dominic Hook

Group Chief Executive                        National Officer

AXA UK & Ireland                             Unite the Union